Carpet Care & Maintenance

Stain care & Vacuuming

Stain Care

Caring for your carpet is important as it will increase the life span of your carpet and you can enjoy the long term benefits of comfort and warmth your carpet will offer for many years to come. We provide cleaning methods and guides on Stain Care and Vacuuming. For more information on warranties for your carpet, you can also find them in the links above.

 

 

STAIN CARE

Correct and regular maintenance will increase the life span of a carpet and also help maintain its good appearance. Cleaning should be
proportional to the amount of soiling the carpet is subject to – the more dirt is deposited on the carpet, the more intensive is the
maintenance program required.

Spot Cleaning

For spot cleaning, immediately remove as much of the spill as possible. To remove stains it is generally best to use general carpet
cleaning liquids designed specifically for spot cleaning. The recurrence of stains after spot cleaning is not uncommon for a concentrated spill, so repeat is necessary.

  • Never rub or scrub the carpet as it may cause fuzzing or change the appearance of the carpet.
  • Always work from the outside of the stain towards the middle to avoid further spreading.
  • It is recommended to pre-test any cleaning agents on a small obscured area of your carpet to ensure they do not affect the appearance or colour of the carpet.
  • It is most important to rinse the cleaned area thoroughly with water and blot dry after removing any spills. If the cleaned area is not sufficiently rinsed, a sticky detergent residue remains which attracts soiling.
  • If stains fail to respond to treatments, contact a professional carpet cleaner immediately.
  • Spills should be attended to as they occur – the older the stain, the more difficult it is often to remove.

Dry Stains – Gently remove as much of the substance as possible using a small soft hand brush or spatula to break up any crusted material and then vacuum thoroughly.
Wet Stains – Blot with absorbent white cloth or paper towel, or use spatula to remove excess, then blot. For larger spills, a portable extraction unit or wet/dry vacuum, or professional cleaning is best.

Wool Carpet – Stain Removal Guide

Recommended Cleaning Methods

Rinse the cleaned area thoroughly with clear cold water after each cleaning step and blot dry.

1 Cold water
2 Detergent solution: One teaspoon of wool detergent (for example, Softly) and one litre of warm water
3 Clear household disinfectant
4 Dry cleaning solvent such as White Spirit or Murlex (available from hardware stores). Use only on dry carpet.
5 Chill with ice cubes in a plastic bag. Pick or scrape off substance.
6 Vinegar solution: Mix 1/3 cup of white vinegar with 2/3 cup of water
7 Warm water
8 Nail polish remover (should not contain lanolin)
9 Surgical alcohol
10 Vacuum clean
11 Mineral turpentine or Methylated spirit
12 Consult a professional carpet cleaner
Stain Step 1 Step 2 Step 3
Alcoholic drinks, Beer 1 2
Asphalt 11 4
Berries 2 12
Bleach 1 12
Blood 1 2
Butter 4 2
Chalk 2 4
Chewing Gum 5 4
Chocolate 4 2
Coffee 1 2 6
Cream 2 4
Egg 2 12
Faeces 2 3 12
Fruit Juice/Drinks 1 2
Glue 12
Stain Step 1 Step 2 Step 3
Gravy 7 2
Grease 4 2
Hair Dye 12
Ice Cream 2 4
Ink (ballpoint pen) 9 2
Ink (Felt tip pen) 4 2
Insecticides 12
Lipstick 4 2
Liquor 1 2
Milk 2 4
Mouthwash, Toothpaste 2 4
Mustard 2
Nail Polish 8 4
Ointment 4 2
Paint (oil base) 11 4
Stain Step 1 Step 2 Step 3
Paint (water base) 1 2
Rust 6 12
Salad Dressing 2 4
Shoe Polish 4 2
Soft Drinks 1 2
Tea 1 2 6
Tomato Sauce 7 2
Urine (fresh stain) 1 2 3
Urine (old) 12
Vomit 2 3 6
Water Colours 1 2
Wine 1 2 6
Unknown substance 4 2 12

If stains fail to respond to treatments, contact a professional carpet cleaner immediately.

Synthetic Carpet – Stain Removal Guide

Recommended Cleaning Methods

Rinse the cleaned area thoroughly with clear cold water after each cleaning step and blot dry.
Detergent – Use commercially available general carpet cleaning or spot removal detergent. Apply detergent sparingly to the stained area then blot to remove residue and rinse thoroughly with clear water. Blot dry.
Ammonia solution – Mix 1 tablespoon non-bleaching household ammonia with one cup of warm water. (Note: Do not mix with chlorine bleach.) Gently apply ammonia solution sparingly. Blot the stained area to remove the substance. Rinse thoroughly with clear water. Blot dry.
Vinegar solution – Mix one part white vinegar and one part water. Apply the white vinegar solution to the entire area that has been cleaned. Rinse thoroughly with clear water. Blot dry.
Alcohol – Clear alcohol, use as is. Apply only enough alcohol to dampen the stain. Blot dry. Repeat as long as the stain continues to transfer.
Clear water – Rinse the cleaned area thoroughly with clear water and blot dry.

Synthetic Carpet Cleaning Table

Stain Step 1 Step 2 Step 3 Step 4
Asphalt Alcohol Detergent Vinegar solution Clear water
Beer Detergent Ammonia solution Clear water
Berries Detergent Ammonia solution Clear water
Blood Detergent Ammonia solution Clear water
Bleach Detergent Ammonia solution Clear water
Butter Alcohol Detergent Vinegar solution Clear water
Chalk Detergent Ammonia solution Clear water
Chewing Gum Chill Scrape off Clear water
Chocolate Alcohol Detergent Vinegar solution Clear water
Clay (red) Detergent Ammonia solution Clear water
Coffee Detergent Vinegar solution Clear water
Crayon Alcohol Detergent Vinegar solution Clear water
Faeces Detergent Ammonia solution Clear water
Felt Tip Marker Alcohol Detergent Vinegar solution Clear water
Fruit Juice/Drinks Detergent Ammonia solution Clear water
Furniture Polish Alcohol Detergent Vinegar solution Clear water
Glue Detergent Ammonia solution Clear water
Gravy Detergent Ammonia solution Clear water
Grease Alcohol Detergent Vinegar solution Clear water
Hair Dye Detergent Ammonia solution Clear water
Ice Cream Detergent Ammonia solution Clear water
Ink (washable) Detergent Ammonia solution Clear water
Ink (permanent) Alcohol Detergent Vinegar solution Clear water
Insecticides Alcohol Detergent Vinegar solution Clear water
Iron Rust Detergent Ammonia solution Clear water
Lipstick Alcohol Detergent Vinegar solution Clear water
Stain Step 1 Step 2 Step 3 Step 4
Liquor Alcohol Detergent Vinegar solution Clear water
Mascara Alcohol Detergent Vinegar solution Clear water
Medicines Detergent Ammonia solution Clear water
Milk Detergent Ammonia solution Clear water
Motor Oil Alcohol Detergent Vinegar solution Clear water
Mouthwash Detergent Ammonia solution Clear water
Mustard Detergent Vinegar solution Clear water
Nail Polish Alcohol Detergent Vinegar solution Clear water
Oil Alcohol Detergent Vinegar solution Clear water
Ointment Alcohol Detergent Vinegar solution Clear water
Paint (oil base) Alcohol Detergent Vinegar solution Clear water
Paint (water base) Detergent Ammonia solution Clear water
Petroleum jelly Alcohol Detergent Vinegar solution Clear water
Plant Food Detergent Ammonia solution Clear water
Salad Dressing Alcohol Detergent Vinegar solution Clear water
Shoe Polish Alcohol Detergent Vinegar solution Clear Water
Soft Drinks Detergent Ammonia solution Clear water
Soy Sauce Alcohol Detergent Vinegar solution Clear Water
Tea Detergent Vinegar solution Clear water
Tomato Sauce Detergent Ammonia solution Clear water
Toothpaste Detergent Ammonia solution Clear water
Urine Detergent Vinegar solution Clear water
Vomit Detergent Vinegar solution Clear water
WaterColours Detergent Vinegar solution Clear water
Wax (candle) Alcohol Detergent Vinegar solution Clear water
Wine Detergent Ammonia solution Clear water

If stains fail to respond to treatments, contact a professional carpet cleaner immediately.

Vacuuming

Vacuuming

Regular Maintenance

Frequent vacuuming removes soil particles from the surface before they work their way below the pile surface. It is recommended to vacuum at least once a week and more for a heavy traffic area. It is recommended to use either upright vacuums or quality barrel vacuums. Extra care must be taken in heavy traffic areas, including entrance areas.

Loop pile carpets: If you have a loop pile carpet, we recommend the use of a regular suction-type vacuum cleaner. Turbo or power brush head attachments may reduce surface fuzziness or crimping – however excessive use can lead to fuzzing especially on berber carpets. Power bar and rotating brushes should only be used on the lightest settings. Some vacuum cleaners available in the market can damage the yarn bundle and cause fuzziness across the carpet surface due to their coarse bristles. We highly recommend before vacuuming your newly installed carpet, that you vacuum an offcut piece of carpet to insure your current vacuum cleaner will not agitate the loops of the fibres and cause unnecessary fuzziness.

Cut Pile and Cut & Loop carpets: You can use a regular-suction, turbo or a power brush head for your cut pile or cut and loop carpet; however excessive use of rotating brush head may disturb the overall appearance of your carpet. We recommend using a regular suction head and occasionally vacuuming with your turbo or power brush head. Some vacuum cleaners that have coarse bristles have been known to be too aggressive and cause excessive removal of the wool fibres.

Periodic Maintenance

However meticulously both regular and interim maintenance are carried out, the time will come when the carpeting will require a thorough, deep or restorative cleaning. Carpet should be steam-cleaned at a minimum of once every two years. Steam cleaning should be carried out by a reputable professional steam cleaner and in accordance with the Australian and New Zealand carpet cleaning and maintenance standard AS/NZS3733-1995.

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